At Arborist Tools & Equipment – Endor’s Arborist & Rope Supply, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, you may return most items within 30 days of receipt, provided they meet the following conditions:

• Condition: Items must be unused, in their original packaging, and in resalable condition.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Certain products are exempt from being returned, including:

• Customized or Special-Order Items: Products that have been custom-made or specially ordered.
• Clearance or Final Sale Items: Items marked as non-returnable or final sale.
• Safety Equipment: Due to safety standards, personal protective equipment (PPE) such as helmets, harnesses, and gloves cannot be returned once opened.

To initiate a return:

1. Contact Us: Reach out to our customer service team at (234) 410-3240 or via email at admin@endorstreegear.com to obtain a Return Merchandise Authorization (RMA) number.
2. Prepare the Package: Securely pack the item(s) in their original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
   Ship the Package: Send the package to the following address:
3. Endor’s Arborist & Rope Supply
   Attn: Returns Department
   1828 Perry Drive Southwest
   Canton, Ohio 44706

Please note that customers are responsible for return shipping costs, and original shipping charges are non-refundable.

Upon receipt and inspection of the returned item(s), we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original method of payment within 7-10 business days.

If you need to exchange an item for a different size, color, or product, please contact us to arrange the exchange process. Exchanges are subject to product availability and must meet the return eligibility criteria outlined above.

If you receive a damaged or defective product, please notify us within 7 days of receipt. We will arrange for a replacement or refund, including return shipping costs, as applicable.